Terms and Conditions

  1. This eGift Card is only valid for 6 months from the date of purchase
  2. This eGift Card is not exchangeable for cash or store credit
  3. This eGift Card may not be used to buy other cards or combined with any other offers unless approved by merchant
  4. Neither the issuer nor vendor is responsible for any lost, destroyed or stolen eGift Cards or use without your permission. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately
  5. eGift Card terms and conditions are subject to change. The latest terms are as seen here for this eGift Card at the time of redemption
  6. eGift Card will be sent within 24 hours to the email you have provided
  7. We do not offer refunds, cancellations or exchanges for any issued eGift Card
  8. If the eGift Card is not received, please contact Customer Support. Please refer to your order number or provide your email address. We are not responsible for eGift Card that is undeliverable or not received due to your failure to enter an accurate email address for the recipient at the time of redemption
  9. Refer to the Terms and Conditions of this program for the Limitation of Liability and Disclaimer of Warranty
  10. Refer to the Program Terms and Conditions for the Privacy Policy
  11. Participating Venues / Redemption: eGift Card is redeemable at the following stores (Kenya only):
    • Banana box following outlets:
      • Sarit
      • Two Rivers Mall
      • Junction
    • Text Book Centre following outlets:
      • Sarit Centre (2 Stores)
      • Garden City Mall
      • Two Rivers Mall
      • Karen Hub
      • Kijabe Street
    • Art Caffe restaurants
    • Antarc Furniture Stores
    • Bata following outlets:
      • Westagte Mall
      • Sarit Centre
      • Village Market
      • Tom Mboya Mega
      • Ken shoes
      • Muindi Mbingu (2 stores)
      • Hilton (CBD)
      • Junction Mall
      • Yaya Centre
      • Karen (cross roads)
      • Galleria Mall
      • TMall
    • Carnivore and Roast restaurants (including Tamanbo Karen)
    • Elite Digital Solutions stores
    • GameChanger stores
    • Healthy U stores
    • Hotpoint Appliances stores
    • Nairobi Sports House stores
    • Ohcha Noodle Restaurants
    • Tapas Ceviche Bar
    • The Wine Shop stores
    • Urban Gourmet Burger Restaurants
    • Zen Garden restaurant

How to redeem: Please present this eGift Card or the printed copy of your email at the merchant at any of the above locations before the Expiry date indicated on the eGift Card