City Walk Ltd Digital Gift Card Terms and Conditions

  1. Participating Venues / Redemption:City Walk eGift Cards are redeemable at locations in Nairobi Kenya only  
  2. General Terms:City Walk eGift Cards are distributed by Gift Management, Inc., a Delaware corporation (""). By registering on, you are accepting the terms and conditions.
  3. General Terms:

Card is only valid 6 months from the date of purchase (including any remaining balances of when the card was first purchased).

  1. Balance:To view your eGift Card balance, login to your account and follow the instructions.
  2. Returns:All purchases are final. No refunds will be provided.
  3. Lost or Stolen eGift Cards:If you suspect that someone has copied or stolen your eGift Card, contact Customer Supportimmediately.
  4. Privacy Policy:City Walk eGift cards are subject to’s Privacy Policy.
  5. Payment accepts Mpesa, VISA, MasterCard, Discover, American Express, or PayPal as a method of payment to purchase eGift cards.
  6. Delivery Information:eGift card will be sent instantly and will be loaded on your account. You will be able to print or redeem online the egift card once connected to your account.

If you have not received confirmation that the eGift Card was sent, please contact Customer Support. Please refer to your order number, or be ready to supply your email address. We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient.

Following is a list of the most common reasons why delivery may have failed:

  1. Personalized Messaging:Personal messages are limited in length to the space provided on the eGift Card. There is no additional charge to include a personalized message. We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.
  2. Uploaded Images:You may upload your own image for display on an eGift Card. There is no additional charge to include your own image. We reserve the right to replace inappropriate, offensive, or otherwise objectionable images. We reserve the right to replace images that infringe upon trademark or copyright law.
  3. Limitation of Liability:City Walk eGift Cards are subject to policies and warranties. By creating an account on, you do accept the term and conditions in respect to liabilities and warranties.
  4. Disputes:You hereby consent that any dispute relating in any way to City Walk eGift Cards shall be adjudicated in New York State.


Corporate & Multiple Card Orders

To order plastic gift cards with customized envelopes or to order multiple eGift Cards,

Call our offices at Sales Contacts (Telephone and Email):