Payment Operations Analyst

Job location
Bengaluru, India
Full Time

What you’ll work on:  

  • International payment gateways, chargebacks, payment frauds, security, etc.
  • Develop and Review/reconcile payment gateway reports.  
  • Analyze data from multiple angles, looking for trends that highlight areas of concern or opportunities
  • Ability to use commercial tools and payment interfaces to create, track, or repair payment transactions.  
  • Demonstrated experience with large-volume payment setup, initiation, and reconciliation. Monitor the payment flows and follow up on any discrepancies.  
  • React swiftly to issues that may arise, summarize facts, and provide recommendations for timely resolution of critical (real money) issues.  

What you’ll bring:

  • 2-5 years of experience in financial operations or the Payments Industry; preferably with a high-growth technology company with a background in incident and problem management.
  • Bachelor’s degree required.
  • Core payments experience with infrastructure, tools, systems, and data.
  • Previous experience in the payments space - Banking, Online payments, and payment gateways (domestic and international) is essential.
  • Deep understanding of how money moves between merchant platforms and payment and fraud (chargeback, KYC tools, fraud prevention) processing partners, including payment gateways, processors, acquirers, card networks, and issuers.
  • Previous experience in reporting and working with data analytics at decision-making levels is required.
  • Excellent analytical and mathematical skills.
  • A process-oriented mindset to think critically in a fast-paced environment with a driven attitude to improving standards.
  • Attention to detail with a high level of accuracy.
  • A proficiency in SQL, Google Suite, Jira, Tableau, and Macbook is preferred.

What can you look for?

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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