Merchant Relationship Manager

Job Type: Full Time

Country/City: Dubai

We are looking for a Merchant Relationship Manager in Dubai, UAE. He/She will manage the setting, direction, and implementation of business strategies, objectives, and plans within designated clients to achieve the business targets. This will be achieved by growing the existing business and identifying new business opportunities including the introduction and implementation of new products and services. You will be working closely with Loyolink Marketing team based in Giift office in Dubai.



  • Establish, develop and manage the relationship, including third parties & be responsible for the KPIs which contribute to client revenue generation.
  • Manage multiple accounts and serve as the lead point of contact for all client and merchant account matters.
  • Responsible for overall achievement of planned strategic intent for Merchant including origination, marketing, delivery and management of all merchant offers.
  • Prepare and clearly communicate the progress of weekly/monthly/quarterly reports and initiatives to internal and external stakeholders.
  • Responsible to do lead generation, build merchant account portfolio and maintain ongoing good relationships with merchants.
  • Make calls daily to gain leads and acquire potential clients and merchant.
  • Assist with challenging client and merchant requests or issue escalations as needed.
  • Undertake rigorous renewal process and ensure timely renewals
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
  • Perform any other matters assigned which Management deem fit and critical to the Company.
  • Experience in Loyalty/Banking/Financial Services space with exposure to loyalty management in order to monitor, analyze and propose responses to competitor strategies in content provision banking, cards and loyalty industry across regions.



  • Bachelor’s degree in business or any related field
  • Experience in the Loyalty/Banking/Financial Services sector ideally with previous exposure to loyalty management
  • Working knowledge of cards related processes and broad knowledge of banking products
  • Ability to market and establish merchant relationships
  • Target oriented, Result Driven with great analytical and problem-solving skills.
  • Knowledge of merchant services and acquisition across dining, entertainment, retail, wellness, leisure, hotels etc
  • Knowledge and understanding of the market, banking / card operations, including products & services, business systems and processes
  • Capability to liaise, present to and work with senior figures within new and existing client organizations
  • Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
  • Strong communication, interpersonal and collaboration skills are needed to influence direction and change attitudes and decisions of senior figures within new and existing client organizations
  • Strong self-management skills including demonstrable drive and energy
  • Multi-cultural sensitivity and interpersonal relationship management, including the ability to work effectively within international teams