Merchant Relationship Manager

Responsibilities:

• Establish, develop and manage the relationship, including third parties & be responsible for the KPIs which contribute to client revenue generation.
• Manage multiple accounts and serve as the lead point of contact for all client and merchant account matters.
• Responsible for overall achievement of planned strategic intent for Merchant including origination, marketing, delivery and management of all merchant offers.
• Prepare and clearly communicate the progress of weekly/monthly/quarterly reports and initiatives to internal and external stakeholders.
• Responsible to do lead generation, build merchant account portfolio and maintain ongoing good relationships with merchants.
• Make calls daily to gain leads and acquire potential clients and merchant.
• Assist with challenging client and merchant requests or issue escalations as needed.
• Undertake rigorous renewal process and ensure timely renewals
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
• Perform any other matters assigned which Management deem fit and critical to the Company.
• Experience in Loyalty/Banking/Financial Services space with exposure to loyalty management in order to monitor, analyze and propose responses to competitor strategies in content provision banking, cards and loyalty industry across regions.

Requirements:

• Bachelor’s degree in business or any related field
• Experience in the Loyalty/Banking/Financial Services sector ideally with previous exposure to loyalty management
• Working knowledge of cards related processes and broad knowledge of banking products
• Ability to market and establish merchant relationships
• Target oriented, Result Driven with great analytical and problem-solving skills.
• Knowledge of merchant services and acquisition across dining, entertainment, retail, wellness, leisure, hotels etc
• Knowledge and understanding of the market, banking / card operations, including products & services, business systems and processes
• Capability to liaise, present to and work with senior figures within new and existing client organizations
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
• Strong communication, interpersonal and collaboration skills are needed to influence direction and change attitudes and decisions of senior figures within new and existing client organizations
• Strong self-management skills including demonstrable drive and energy
• Multi-cultural sensitivity and interpersonal relationship management, including the ability to work effectively within international teams