Customer Success and Support

Customer Support Executive

Job location
Bengaluru, India
Full Time
BASIS

We are looking to hire Bangalore-based candidates only.

What is the role?

Your role will be to support Xoxoday customers with technical queries about Xoxoday products.  

Key Responsibilities

  • Close customer tickets and respond to customer queries via email or chats.
  • Ensure SLA and CSAT.
  • Constantly upgrade your skills on the Xoxoday products and features.
  • Technical and debugging knowledge of issues.

What are we looking for?

An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players.

  • 1-3 years of experience in customer service role handling technical queries.
  • Eye for detail and ability to comprehend the issue.
  • Ability to work with data, and generate and analyze reports.
  • Excellent oral and written communication and people interaction skills.
  • Work independently and own the raised matter till closure.
  • Comfortable working with technology applications.
  • Hands-on experience with ticketing software like Freshdesk.
  • Comfortable working with flexible shifts
  • Work experience in SAAS companies is an added advantage

Whom will you work with?

You will closely work with the Customer Success team and report to the CS Manager.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Apply for this Job

Please fill the details below to evaluate your candidature

Accepted formats : PDF, DOC, DOCX, TXT (Max file size 10MB)
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you!
Your Application has been submitted. Thank you for applying to Giift
Oops! Something went wrong while submitting the form.