Operation Specialist

Giift drives the largest and more progressive global loyalty marketplace. Giift innovative loyalty technology turns rewards programs into fungible currencies. Giift operates in more than 50 countries, with offices in New York, London, Singapore, Wuhan, Nairobi, Dubai, Jakarta, Mumbai, Colombo, Doha, and Dhaka.

We are looking for Operation Specialist for Gift Management International, to be based in Giift Sri Lanka office. He/she will administer the loyalty system to ensure its smooth running and integrity of configuration and management across Giift Marketplace.

Departments: Operations
Job Type: Full Time
Countries/city: Colombo

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Allowed Type(s): .pdf, .doc, .docx
Responsibilities:
  • Accountable for system and customer rewards execution as well as daily operations.
  • Set up and manage program partners.
  • Manage ticketing system and work on the tickets received.
  • Fulfill requests and answer enquires from Giift worldwide.
  • Responsible for creating email template by using standard HTML/CSS.
  • Create and design catalogue by using image edit software. E.g. photoshop
  • Administer program changes as they relate to the system configuration.
  • To write and maintain documentation on the loyalty systems operation and ensure they are kept up to date with changes.
  • Execute data extracts and campaigns that require system work.
  • Manage other member communication processes generated by the system through multiple channels.
  • Monitor performance and all system processes such as reporting and file management.
Skills and Experience:

The suitable candidate should possess the following skills and experience.

  • Bachelor’s degree/Diploma
  • One to two years related work experience
  • Good communication skills as the job involves interaction with other Giift entities
  • HTML/CSS skills
  • Analytical skills
  • Very good knowledge of MS Office and MS Excel applications.

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