Operation Specialist

Giift drives the largest and more progressive global loyalty marketplace. Giift innovative loyalty technology turns rewards programs into fungible currencies. Giift operates in more than 50 countries, with offices in New York, London, Singapore, Wuhan, Nairobi, Dubai, Jakarta, Mumbai, Colombo, Doha, and Dhaka.

We are looking for Operation Specialist for Gift Management DMCC, to be based in Giift Dubai office. He/she will administer the loyalty system to ensure its smooth running and integrity of configuration and management across Giift Marketplace.

Departments: Operations
Job Type: Full Time
Countries/city: Dubai

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Responsibilities:
  • Accountable for system and customer rewards execution as well as daily operations.
  • Set up and manage program partners.
  • Manage ticketing system and work on the tickets received.
  • Fulfil orders and ensure all orders are processed and delivered by lead
  • Administer program changes as they relate to the system configuration.
  • Keep all SOP, documents updated and provide suggestion for improvement if needed
  • Execute data extracts and campaigns that require system work.
  • Manage other member communication processes generated by the system through multiple channels.
  • Monitor performance and all system processes such as reporting and file management.
  • Ad hoc project assigned by team manager.
Skills and Experience:

The suitable candidate should possess the following skills and experience. 

 

  • Bachelor’s degree/Diploma
  • One to two years related work experience
  • Good communication skills as the job involves interaction with other Giift entities
  • Proven analytical and problem-solving skills, with a keen eye for details.
  • Very good knowledge of MS Office and MS Excel applications.
  • Excellent work ethic, punctual and flexible.
  • Able to work under pressure in a fast-paced environment.

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