Giift drives the largest and more progressive global loyalty marketplace. Giift innovative loyalty technology turns rewards programs into fungible currencies. Giift operates in more than 50 countries, with offices in New York, London, Singapore, Wuhan, Nairobi, Dubai, Jakarta, Mumbai, Colombo, Doha, and Dhaka.
Giift is looking to scale its engineering division globally, building on the commercial success of its leading-edge loyalty management platform. We are looking for an Application Support Specialist, to oversee operations of Application support and help in client satisfaction with resolving the issues first-hand within SLA.
The Application Support Engineer (IT Support) is responsible for overseeing the daily operations of application support team as well as participating as an active member of the team. This position will collaborate with the Technology team to deliver exceptional support to customers through JIRA, email and Teams chat. This team member will be expected to lead by example build reports, handle escalations, and help with ad hoc support, and training.